Do you ship to X country?
When will my order arrive?
What happens if I'm not around when the post office tries to deliver my item?
Basically, while we'd like to be kind and re-ship items for folks, the costs of shipping are typically bigger than the margins on our sales, and we can't afford to take losses beyond the ones we're already taking to provide this service to folks. Perhaps one day, when DevSwag is an empire ;)
I want to place a really large order, but the shipping seems too high. Help?
If your large order seems to have a shipping price that's gotten to outrageous levels, feel free to shoot us an email with a list of your items or a snapshot of your shopping cart. We'll be happy to verify the pricing on our end, and to investigate if there are alternative outside-Shopify shipping services we can use (like UPS) that might be cheaper.
Note that sometimes large orders to international destinations are just outrageous no matter how you spin them :/ Happy to verify for you though, just in case.
My local carriers are questionable; I'm concerned my package won't arrive. What can I do?
We offer optional shipping insurance to help mitigate specific concerns. It's affordable, so we definitely recommend it on larger orders, where your risk might be higher. You can add Insurance to your order here.
My post office is requiring additional $$ to get my package; but didn't I already pay for S&H?
You did indeed already pay for shipping. Alas, some countries also charge various tariffs and import taxes. We can't predict these, nor could we pay for them if we wanted to. Hopefully if you live in a country that does this, it won't be a surprise to you. When this happens, you'll generally receive a note that a package needs to be picked up at your post office, including how much in fees might be owed.
Please note that in most cases, if you fail to retrieve your package, it won't make its way back to DevSwag; it disappears into the foreign postal system ether. We are unable to refund orders that were simply never retrieved from the post office.
I'm in a rush; how often do you ship packages?
We generally ship packages every weekday or every other weekday. If you're making a purchase for a specific deadline (a gift, holiday, etc.), we recommend reaching out to us to make sure we can get your package out in time, in addition to purchasing whatever expedited shipping meets your need.
What happens if I don't receive my order?
How can I pay you?
At this time, DevSwag takes all major credit cards, processed via Stripe. We are unfortunately unable to take PayPal, Cash or Check. If you see us at an event, we'll be taking all major credit cards via Square.
Can I pick up an order and save on shipping?
Sometimes, if you're in Portland and we happen to be around :) Feel free to email if you'd like to place a pick up order and we'll let you know if it's an option at that time.
Can DevSwag come and sell swag at my event?
In theory :p Which is to say, the business we're running is super small, with non-existent margins. It's more of a public service than a profit-making endeavor. That said... events are fun! We surely can't afford to transport ourselves and our merchandise for events elsewhere, but if you happen to be running a tech conference or other event in Portland and think it would be enhanced by our presence, reach out!
Can DevSwag sponsor my event?
See previous response :p Alas, we support the Open Source community by helping projects sell swag and giving them a bunch of cash. That's about all we can do though—cash contributions elsewhere just aren't feasible.
SELLING ON DEVSWAG
Can DevSwag sell merchandise for my project?
If we don't sell your stuff, but you think you might like for us to, get in touch! We'd love to help you / your project get your swag on the market without the hassle of actually making it happen. You can read all the fun details of how we work here. After that, send a shout out to info@ with details on what you have in mind and we'll get back to you.
What portion of the funds would my project get?
This varies. There are a lot of calculations involved, including things like inventory space required and cost of packaging materials. In general, stickers are a 50% split (of revenue, not profits). Tshirts and other items are too variable to generalize.
Can you sell swag for me, but for something other than an Open Source project?
That's a solid maybe :p Basically, if you're doing something completely unrelated (say, running a hardware store), we're not the fit for you. But if you're doing something that would interest our same audience, we could probably work something out. The obvious example is running a SaaS product of some kind that utilizes open source and provides services to our variety of developers.
The basic idea is this: we can only really afford to do this on a small scale, and for folks in need. But if selling your item would attract enough attention and traffic that folks would come for you, but end up buying other things too, and thus supporting the open source projects we work with (this being our ultimate goal) it might just be worth it. Reach out if you'd like to discuss.
How can I be featured in product photos?
Awww. We'd love to have you! Send your photo of you sporting your DevSwag gear :) We'll do our best to get as many up as we can!